Privacy Policy

Introduction

Welcome to Symple Tech Ltd's privacy policy.

We respect your privacy and are committed to protecting your personal data. This Policy tells you how we look after your personal data when you visit our website at Symple.co.uk (the "Website") (regardless of where you visit it from) and/or login to the restricted area of the Website to use the services available through it ("Symple"), and tells you about your privacy rights and how the law protects you.

1. Important Information

1.1 Purpose of this Policy

This Policy aims to give you information on how we collect and process your personal data through your use of the Services, including any data you may provide through the Services when you register for an account, buy services or agree to provide services.

The Services are not intended for children and we do not knowingly collect data relating to children.

1.2 We act as the controller of your personal data

We are the controller and responsible for your personal data. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Policy.

Email: info@symple.co.uk

Postal address: Symple Tech Ltd, Beech Court, M60 Office Park, Swinton, M27 8FF

1.3 If you have a problem relating to this Policy

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.4 Third-party links

The Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, photographic identification documentation, occupation and qualifications/accreditations
• Contact Data: Includes billing address, home or property address, email address and telephone numbers
• Financial Data: Includes bank account and payment card details, and credit reference check information
• Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
• Usage Data: Includes information about how you use the Services
• Marketing and Communications Data: Includes your preferences in receiving marketing from us

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including:

• Direct interactions: When you create an account, use services, request marketing, or give us feedback
• Automated technologies: As you interact with the Services, we automatically collect Technical Data using cookies, server logs and similar technologies
• Third parties: We receive personal data from analytics providers, payment services, and publicly available sources

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Processing your data where necessary for the performance of a contract
• Legitimate Interest: The interest of our business in conducting and managing our business
• Legal Obligation: Processing where necessary for compliance with a legal obligation

5. Disclosures of Your Personal Data

We may share your personal data with external third parties including:

• Service providers (Stripe, Twilio, AWS, etc.)
• Professional advisers including lawyers, bankers, auditors and insurers
• Third-party credit reference checking agencies
• HM Revenue & Customs and other regulators

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

7. Your Legal Rights

Under data protection laws, you have rights including:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request transfer of your personal data
• Right to withdraw consent

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: support@symple.co.uk
Phone: 0161 883 3452
Address: Symple Tech Ltd, Beech Court, M60 Office Park, Swinton, M27 8FF