Frequently Asked Questions

Everything you need to know about Symple and property compliance.

Getting Started

Managing Properties

Services & Certificates

Access & Tenant Liaison

Pricing & Payment

Renters' Rights Act 2026

Support

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Frequently Asked Questions

Getting Started

Do I have to pay to register for a Landlord account?

Do I need to download any software?

Why should I register with Symple?

Once I've registered, how soon can I book an inspection?

I have multiple properties I want to add, do I have to add them all individually?

Is there a minimum number of properties?

Managing Properties

How do I add my properties?

Why do I need to provide the date of the last inspection?

What happens if I don't know my previous inspection dates?

What phone number should I provide for access?

Can Symple integrate with my CRM?

I am an estate/letting agent who manages multiple properties for landlords. Can we use Symple?

Services & Certificates

How long are the certifications you provide valid for?

How quickly can you arrange a Gas Safety Certificate?

What happens if remedial work is needed after an EICR?

Are your service providers all qualified?

Can I book multiple services at once?

How do I receive my certificates?

Do you send out reminders when an inspection is due?

Do you cover my area?

Are you able to inspect commercial property?

Access & Tenant Liaison

Will I need to liaise with my tenant to ensure the service provider has access to the property?

Usually, I have to chase up service providers to ensure they keep the appointment. Is that going to happen with Symple?

How will I know when the service provider finishes the inspection?

What if I'm not happy with the quality of work?

Pricing & Payment

What are your prices?

What is the on-time guarantee?

Are my payments secure?

I'm not a landlord, but would like to use Symple. Can I?

Renters' Rights Act 2026

What is the Renters' Rights Act?

When does it come into force?

How does it affect my compliance requirements?

Can Symple help me prepare?

What is the PRS Database?

What about the new Ombudsman?

Support

Where is your support team?

How can I contact you?

Are the service providers directly employed by you?

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